Purchasing & Shipping Info - Milescraft

Customer Service

Order Processing
Milescraft Inc. processes orders within one business day of receipt. In most cases, orders are processed and shipped same day.

Credit Cards / Payment Methods
Milescraft Inc. accepts Visa, MasterCard, American Express, and Discover credit cards. You will be required to provide your name, billing and shipping address, credit card number, expiration date, and the CVV number on the back of your card. For Amex holders, the CVV number appears on the front of the card.

Please contact Customer Service at 224-227-6930 (Monday–Friday, 7:30am-4pm CST) for assistance placing an order using a check as your payment method.

P.O. Box Addresses
Milescraft Inc. can ship to Post Office Boxes, please select USPS as your shipment method for such deliveries.

International Shipping – Customs, Duties & Taxes
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient; Milescraft Inc. has no control over these charges, nor can Milescraft predict what they may be.

Customs policies vary between countries; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Shipping Claims
Milescraft promises to find solutions to any damage that arises during shipping, including part replacement of damaged items. Milescraft will request an image of the damaged package, so that the claim can be finalized.

Return Instructions
Please call Milescraft Customer Service at 224-227-6930 (Monday–Friday, 7:30am-4pm CST) for assistance with your product return.

Missing Items
If an item is missing from the order you receive, please call Milescraft Customer Service at 224-227-6930 (Monday–Friday, 7:30am-4pm CST) within 14 days to inform us of the missing item(s).