Customer Satisfaction - Milescraft

Customer Service

Customer Satisfaction


“Thank you so much for the quick reply and replacement set of templates!  You’ve made me a Milescraft customer for life!”

Mike Kelly


Wow! That IS service!  With a capital S!

I really appreciate your extremely prompt, informative and superbly helpful reply.
I’ll be leaving a review on Amazon within the next few days and I’m afraid that your superior service will bias my review just a bit : )

This is my very first Milescraft product and I’m certain there will be another.
Many thanks!

Gordon Nicol


“Perfect! Thank you for the excellent customer service! Makes me feel confident about my investments in all of your products.”

Chris


“I have never owned a jig like this. My wife and her girlfriend read me the directions while I setup. It was fast, easy and did a clean job. I don’t plan on going back to the hammer and chisel method.”

Larry


“Thank you so much for your excellent product support! You’ve made a solid place for your products in my shop, and I’ll recommend them to others anytime I get the opportunity.”

Michael


“Thank you for the awesome customer service. The Milescraft Circle Guide looks like a very well designed product and I’m looking forward to using it.”

Jim


“That was really nice of you to get it here so fast, thank you. 5 Star company!!!! Will recommend you to all of my friends I can.”

Jeff Cage


“Thank you so much for your assistance and professional and courteous customer service.  Many companies could learn much from your professionalism.

I hope you have a great day too!

Thank you so much!”

Tony D’Jock


“Superb customer service.  Thanks so much for your help.”

Andrew M.


“Thank you for going above and beyond! I am glad to know there’s still a company that is concerned with the quality of their products! I have seen a lot of change in the quality of many products and I will be happy to reassess the Milescraft brand. Thank you for your time and response.”

Sincerely,

Jason Lewis


“I would just like to write and say I’ve been using your pocket jig 100 for a few days and I just wanted to say thank you for making such a decent product for an affordable price. It is awesome. I am just starting out woodworking, and this product is on par with the Kreg pocket jig and it’s nice to see a competitor who knows great quality and affordability is achievable. I am a Milescraft fan. Thank you! ”

Cory V.


“Thank you so much guys, I really appreciate the GREAT customer service and FAST response!”

Taylor D.


“It’s perfect!  Thank you so much and I greatly appreciate you going the extra step.”

Dave Whitton


“I appreciate the prompt response and excellent customer service.”

Thanks,
Jeremie Baker


“Thank you. Milescraft customer service is outstanding by far the best I’ve ever run into I really appreciate the assistance.”

Steve


“That is awesome, thank you very much for helping me out. I appreciate Milescraft taking care of it and I’m going to buy some more product from you Milescraft. I love a company that has good customer service, it’s a big deal to me. ”

Thank you very much,
Steve Howard


“I am extremely impressed with this, and will not forget Milescraft Inc. Thank You for your assistance.”

Garry McDowell


“Well Customer Service….you amaze me! It is seldom these days that we get prompt, friendly service. Thanks to you for your response and fantastic customer service. Be sure I will let my friends know.”

Thanks again,
Eric


“I got the replacement #4 hinge bit so now I can continue installing the cabinet doors. You and Milescraft have been so helpful and in my future purchases I will first look for the Milescraft name before selecting any tools.”

Thanks again,
Dennis Lints


“I would like to thank you for your help and support.

As a customer service professional for over 30 years,  it always nice to see how other companies support their customers.

I want you to know how much I appreciate the excellent service you provided.”

Best Regards,
Dan Million


“I love the customer service I get from you guys. Milescraft customer for life here. Have a good day!”

Michael Cave


“I really appreciate you and your companies dedication to quality and customer satisfaction.

I plan on purchasing other products of yours in the future and will not hesitate to recommend you guys to my friends and family.”

Steve


“Thanks so much for your help. I really appreciate the great customer service!”

Daryl vanderGroef


“Thank you for the quick response. I think your products are great and will record a review for my YouTube channel after I finish building my new shop.

Cheers and happy new year!”

Brendan Gallagher


“Really appreciate your service. You have won a fan and a returning customer.”

James White


“Thank You again for your help! It is company ’s like yours that I would stay with. Not all are like yours, believe me.

Happy Holidays to you!”

Thanks, Gord


“WOW, I never get such a quick response.  I thank you very much.”

Rich Meroney


“This was the first time I ever dealt with Milescraft, and I  must say that I am very impressed!”

John Duro


“Thanks for your professional help.  I appreciated your demeanor and assistance.  I did install the bushing – yep, that solved the carving problem.  Thank you for sending the new replacement letters! I found the dust collector for the DWP611 – I had it but never have used and it and basically I did not know what it was really for.  I installed it and it works great!

So you solved all my issues and I am so appreciative of your expeditious help.  You are an impressive asset to your company!

I’ll be in my shop and making signs all day today!”

George Gabbert


” I contacted Milescraft. They quickly (I mean next day!) contacted me and rectified the issue. I am satisfied that Milescraft stands by their products, ensures quality and provides outstanding customer service. Inadvertent errors can happen and as long as they can be fixed, I’m a happy customer. Thus I will not hesitate to purchase Milescraft products in the future.”

Gary Teti


“I deal with a wide variety of companies and you guys are by far in the top 2 or 3 as far as customer service goes.  Your response rate is incredible; like off the charts fast.  On top of that, you’re personable and it’s exactly what the woodworking community talks about.  People would much rather give their money to companies who pay attention and engage.  So keep it up please.”

Pete Dettorre
Dettorre Furniture


” Thanks greatly for the callback. That has to be the customer service, of ALL customer service! Congratulations and thank you!”

Jake Leonard


“Your company is obviously concerned about the products they sell. Thanks again, I do appreciate your help.”

Kevin